Buy with confidence.

Complimentary ring resizing

Engagement and wedding rings include one complimentary resize within 12 months of purchase, where the design allows. Resizing is normally limited to 1–2 sizes up or down and remains subject to the construction, setting and condition of the ring. Some designs may not be safely resizable.

Our workmanship warranty

If your jewellery develops a fault resulting from a manufacturing or workmanship defect, P & P will assess the piece and, where confirmed, arrange the necessary remedial work at no charge. This may include issues relating to the setting, claws or security of stones where the cause is attributable to the original workmanship.

Wear, accidental damage & maintenance

Our workmanship warranty does not cover accidental damage, impact, misuse, loss, normal wear and tear, or damage caused by third-party alterations or repairs. Routine maintenance, including polishing and rhodium replating of white gold, is not considered a manufacturing defect.

If a P & P piece is accidentally damaged, please contact us before having work carried out elsewhere. Where possible, we can assess the piece and help arrange a suitable repair on a chargeable basis.

Returning your jewellery

Please contact P & P before returning any jewellery. We’ll provide instructions for securely sending the piece to us for assessment or resizing.

Your statutory rights remain unaffected.

Enquiries and quotations

Submitting an enquiry, ring brief or consultation request does not create an order. Quotations remain subject to stone and material availability until we accept the order and are valid for the period stated.

Order acceptance

An order is accepted only after we confirm the final design and jewellery specification, stone details, total price including VAT where applicable, delivery cost, payment schedule and expected timescale in writing. No stone or material will be substituted without your written approval.

Design approval

Reference photographs and design images provide inspiration unless expressly included in the approved specification. Before production, we confirm the agreed dimensions, stone arrangement, metal and fineness, setting, ring size, engraving and any grading report. Each piece is individually made and may show the subtle variation expected of hand-finished jewellery without departing from the agreed specification.

Payments and changes

Your quotation states the deposit required, when it becomes non-refundable, any stage payments and the final balance due before dispatch. Changes requested after approval may affect the price and completion date and will proceed only after written agreement.

Cancellations

Bespoke and personalised pieces cannot normally be cancelled or returned for a change of mind. If we cannot fulfil an accepted order, payments for the unfulfilled order will be returned. This does not affect your statutory rights.

Production, reports and hallmarking

Completion dates are estimates unless we agree a fixed date in writing. The grading laboratory, report and gemstone details supplied are those stated in your quotation. Precious-metal pieces are hallmarked where required by UK law.

Delivery

Complimentary UK delivery is included with jewellery orders. Orders are sent using an appropriate fully insured and tracked service, securely and discreetly packaged, and may require a signature. The expected delivery timescale is confirmed before order acceptance. We remain responsible for the piece until it is delivered.

Faults and aftercare

If a piece is faulty, misdescribed or does not match the agreed specification, contact us promptly so we can put it right. Engagement and wedding rings include one complimentary resize within 12 months of purchase where the design allows, normally limited to 1–2 sizes up or down. Manufacturing and workmanship defects will be assessed and, where confirmed, remedied at no charge. Accidental damage, misuse, loss, normal wear and tear, routine maintenance and third-party alterations or repairs are not covered by the workmanship warranty. Where possible, we may assist with chargeable repairs to P & P pieces. Your statutory rights remain unaffected.

Information we collect

We may collect your name, email address, telephone number, budget, design preferences, correspondence, quotation and order details, payment records and delivery information.

How we use it

We use personal information to respond to enquiries, provide quotations, take steps requested before a contract, fulfil orders, provide aftercare, keep legally required records and protect our legitimate business interests. We will request consent before sending optional marketing.

Who receives it

We share only what is necessary with service providers involved in sourcing, production, payments, hallmarking and delivery, and with professional advisers or authorities where required. Information necessary to source or produce a piece may be shared with our jewellery sourcing and production partner in India using appropriate safeguards. We do not sell personal information.

WhatsApp and Facebook

If you contact us through WhatsApp or Facebook, those services process information under their own privacy terms. This website does not collect card details.

How long we keep it

Enquiries that do not become orders are normally retained for up to 12 months. Order, payment and legally required business records may be retained for up to six years, or longer where necessary for a dispute or legal obligation.

Your rights

You may ask for access to, correction or deletion of your personal information, or object to or restrict certain uses. Rights depend on the circumstances and applicable law. Contact pandpjewellersuk@gmail.com. You may also raise a concern with the Information Commissioner’s Office.

Cookies

We do not currently use non-essential analytics or advertising cookies. If this changes, we will update this notice and request consent where required.